When something goes wrong. Incidents, OOS, complaints, recalls — with workflow and e-signatures.
Incidents
Structured incident handling with CAPA workflow built in.
Severity classification (Minor/Major/Critical), root-cause analysis, CAPA actions with effectiveness check, and full audit trail.
21 CFR 211.192 · ICH Q10 §3.2.3
CAPA
One CAPA register across every source — incidents, OOS, audits, and deviations.
A 5-stage lifecycle (Open → In Progress → Completed → Effectiveness Review → Closed) with a 4-stage e-signed approval chain and mandatory segregation of duties. Opened from an Incident, OOS investigation, Internal Audit finding, or Deviation, with one org-wide view of every open and closed CAPA regardless of where it originated.
21 CFR 820.100 · ICH Q10 §3.2.3
Deviation Management
Classification through QA closure, with e-signature at the two highest-stakes gates.
Full 8-stage lifecycle — Classification, Immediate Correction, Investigation, Root Cause, Risk Assessment, CAPA, Effectiveness Review, QA Closure — with segregation of duties and structural links to the originating batch, audit finding, CAPA, and any resulting change request.
21 CFR 211.192 · ICH Q10 §3.2.3
OOS / OOT Investigations
FDA Phase 1A → 1B → Phase 2 with locked deadlines.
Phase 1A laboratory investigation within 4 hours, Phase 1B retest within 24 hours (QA Manager-approved), Phase 2 full investigation within 30 days. Final disposition with e-signature.
FDA OOS Guidance (Oct 2022) · USP <1010>
OOC Impact Assessment
When a calibration fails, find every test that was impacted.
Reverse-traces every test, batch, or release made between the last good calibration and the failed one. Drives retest / quarantine / recall decisions backed by data.
21 CFR 211.68(b) · MHRA OOC Position Paper
Complaints
30-day reply clock and adverse-event escalation built in.
Complaint intake with category, severity, adverse-event flag, and 30-day reply countdown. Auto-link to recall or CAPA. Trending in APQR.
21 CFR 211.198 · Schedule M §17 · ICH Q10
Recall Management
Class I/II/III recalls and the Schedule M §28 annual mock recall.
Coordinator-led recall execution: distribution scope, regulator notification, consignee tracking, effectiveness check (≥90%), and termination/closure. Mock-recall flag for the annual drill.
21 CFR 7 · Schedule M §28 · WHO TRS 1019
Change Control
Every change risk-assessed before it ships.
Change classification (Minor/Major/Critical), impact assessment, implementation plan, and post-implementation review. Regulatory-filing flag for changes requiring variation submission.
21 CFR 211.100 · ICH Q10 §3.2.3 · EU GMP Ch.1 §1.4(xiv)
Risk Matrix
Live risk register fed by every quality event in the system.
5×3 severity × likelihood heatmap, auto-populated from open incidents and deviations. Click a cell to inspect the underlying records.
ICH Q9 · ISO 14971
Compliance Deadlines
Every upcoming due date across the platform, in one calendar view.
A single cross-module view of what's due and what's overdue — calibrations, training, document reviews, CAPA effectiveness checks, and supplier audits — so nothing slips through because it lived in a different module's queue.